At STJ BABY CARE, we aim to ensure customer satisfaction with every purchase. If you're not completely happy with your order, we offer a hassle-free return process.
1. Eligibility for Returns
- Items must be returned within 14 days of the purchase date.
- Products must be unused, unwashed, and in their original packaging with all tags intact.
- Certain items cannot be returned, including:
- Personal hygiene products (e.g., baby bottles, breast pumps, pacifiers)
- Opened skincare or feeding-related items
- Customized or personalized products
2. How to Initiate a Return
To request a return, follow these steps:
- Contact our customer support at info@stjbabycare.com
- Provide your order number and reason for return.
- Our team will confirm eligibility and provide return instructions.
3. Refunds & Processing
- Approved returns will be refunded to the original payment method within 2-5 working days after inspection.
- Shipping fees are non-refundable, except for damaged or incorrect items.
4. Exchanges
- Exchanges are available for defective or incorrect items.
- If you need a different size or color, initiate a return and place a new order.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect item, contact us within 24 hours with photos of the issue.
- We will provide a replacement or full refund, including shipping costs.
6. Final Sale Items
- Clearance or discounted items marked “Final Sale” or “Discount sales” cannot be returned or refunded.
7. Contact Us
For any questions regarding returns or refunds, reach out to us at info@stjbabycare.com